Product · Messaging Agent
Answers buyers before you wake up.
Müttefik reads every buyer message, looks up the live order, and replies in the buyer's own language — grounded in real data, around the clock.
90%
of buyer messages resolved autonomously
<2 min
median first response, day or night
~11 hrs
of operator time saved every week
Reads every message. Replies like your best rep.
- Native multilingual Understands and replies in the buyer's own language — no templates, no copy-paste.
- Live order grounding Pulls the real order and carrier tracking before it answers a single question.
- Returns & refunds Triages return requests and refund follow-ups with full order context.
Amazon.fr · French
Camille
Bonjour, ma commande n'est toujours pas arrivée et cela fait 8 jours. Pouvez-vous vérifier ? Commande 408-6291043-7782214Drafting a reply in French…
Never guesses. Escalates when it should.
- Confidence-gated Only auto-sends when it's sure — everything else waits for you.
- Human-in-the-loop Hands you a ready-to-send draft for sensitive cases like A-to-z claims.
- Full audit trail Every message, classification, and reply is logged end to end.
Escalation · Order #302-8847913 Needs review
I want to return this — it arrived damaged. Can I
get a refund?
refund-request damaged escalated
Suggested reply
So sorry your order arrived damaged. I've started a return and a full refund will be issued as soon as it's on its way back — here's your prepaid label…
Confidence 0.62
Edit Approve & send