Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Müttefik platform, websites, APIs, and related services (the "Service"), operated by Muttefik LLC ("Müttefik", "we", "us", "our"). By creating an account, accessing, or using the Service, you ("Customer", "you") agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

Müttefik provides software that helps online sellers automate operations across third-party marketplaces and tools, including (depending on your plan) customer-message handling, order and analytics data aggregation, and automated fulfillment and sourcing workflows, some of which are performed by autonomous ("agentic") AI on your behalf. Features, integrations, and plans may change over time.

2. Eligibility & Accounts

2.1 You must be at least 18 years old and capable of forming a binding contract to use the Service.

2.2 You must provide accurate, complete registration information and keep it current. You are responsible for all activity under your account.

2.3 Account security. You must safeguard your credentials, enable and maintain any required security controls (including multi-factor authentication), and notify us promptly of any unauthorized access. We are not liable for losses arising from your failure to secure your account.

3. Connected Accounts & Third-Party Services

3.1 The Service integrates with third-party platforms, marketplaces, and data providers (e.g., Amazon, data-access providers, payment processors) ("Third-Party Services"). To use the Service you may need to connect or authorize access to your own accounts on those Third-Party Services.

3.2 Your authorization. By connecting an account, you authorize Müttefik to access, retrieve, transmit, and act on data and to perform actions within that account on your behalf, solely to provide the Service.

3.3 Your responsibility. You are solely responsible for: (a) holding all rights, licenses, and authorizations required to connect each account and to permit our processing and actions; and (b) your own compliance with the terms, policies, and applicable laws governing each Third-Party Service and your business.

3.4 No control over third parties. Third-Party Services are operated by others. We do not control them and are not responsible for their availability, changes, errors, suspensions, or actions, or for any loss arising from them.

4. Customer Data, Personal Data & Privacy

4.1 "Customer Data" means data you submit to, or that we collect or process on your behalf through, the Service — including marketplace order data and personal data of your customers ("End-User Personal Data", e.g. recipient names, addresses, contact details).

4.2 Roles. As between the parties, you are the controller (or equivalent) of End-User Personal Data and Müttefik processes it on your behalf as a processor, solely to provide the Service and per your instructions. Where a Data Processing Agreement ("DPA") applies, it is incorporated by reference.

4.3 Your warranties. You represent and warrant that you have a lawful basis and all necessary notices, consents, and authorizations to provide End-User Personal Data to us and to have it processed as contemplated, and that your instructions comply with applicable data-protection laws (including the GDPR where relevant).

4.4 Our handling. We process Customer Data as described in our Privacy Policy, which includes retention, deletion, data-subject rights, and breach-notification commitments. We maintain reasonable administrative, technical, and organizational security measures.

4.5 Your data, your property. As between the parties, you retain all rights in Customer Data. You grant us a non-exclusive license to host, process, and use Customer Data as needed to provide, secure, and improve the Service, and to produce aggregated or de-identified data that does not identify you or any individual.

5. Acceptable Use

You agree not to, and not to permit anyone to:

• (a) use the Service in violation of any applicable law or any third party's rights, or in breach of the terms of any Third-Party Service you connect;
• (b) submit data you lack the right to submit, or use the Service to process personal data without a lawful basis;
• (c) interfere with, disrupt, probe, or circumvent the Service's security or rate limits, or attempt to access data or accounts that are not yours;
• (d) reverse engineer, copy, resell, or create a competing service from the Service, except to the extent this restriction is prohibited by law;
• (e) use the Service to send unlawful, fraudulent, or abusive communications.

We may suspend or limit access to investigate suspected violations or to protect the Service, you, or others.

6. AI Automation — No Guarantee; Human Oversight

6.1 Parts of the Service generate content and take actions automatically, including via AI. AI output and automated actions can be inaccurate, incomplete, or unsuitable. You are responsible for reviewing and overseeing the Service's outputs and actions, and for any decisions you make based on them.

6.2 We do not guarantee any particular result, accuracy, sales, profit, savings, or business outcome. The Service is a tool, not professional, legal, tax, or financial advice.

7. Fees & Payment

7.1 Paid plans are billed on the cycle and at the prices shown at purchase. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for. Third-party pass-through costs (e.g., data-provider add-ons) may apply.

7.2 Fees are non-refundable except where required by law or expressly stated (e.g., a free-trial period). Failure to pay may result in suspension or termination.

7.3 We may change pricing or plan features prospectively on reasonable notice; changes apply from your next billing cycle.

8. Intellectual Property

The Service, including all software, models, designs, and content (excluding Customer Data), is owned by Müttefik and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service per these Terms. We welcome feedback and may use it without restriction or obligation to you.

9. Confidentiality

Each party may access the other's non-public information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors bound by similar obligations or as required by law.

10. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND MÜTTEFIK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA OR AUTOMATED ACTION WILL BE ACCURATE.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, MÜTTEFIK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

11.2 MÜTTEFIK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO MÜTTEFIK IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) USD 100.

11.3 Some jurisdictions do not allow certain limitations; those parts apply to you only to the extent permitted.

12. Indemnification

You will defend, indemnify, and hold harmless Müttefik and its personnel from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your breach of these Terms or applicable law; or (d) your breach of any Third-Party Service's terms or any third party's rights.

13. Term & Termination

13.1 These Terms apply while you use the Service. Either party may terminate for convenience on notice (subject to your paid term), and either may terminate for the other's material breach not cured within 30 days of notice.

13.2 We may suspend or terminate immediately if required by law, to protect the Service or others, or for non-payment.

13.3 On termination: your right to use the Service ends. For a limited period we will make Customer Data available for export, after which we may delete it per our retention and deletion practices. Sections that by their nature should survive (e.g., 4, 8–12, 14) survive termination.

14. Changes; Governing Law; Disputes; Miscellaneous

14.1 Changes to the Terms. We may update these Terms; material changes take effect on reasonable notice (e.g., in-app or by email). Continued use after the effective date means you accept the updated Terms.

14.2 Governing law & venue. These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts of the State of Wyoming, United States, except where mandatory law provides otherwise.

14.3 Force majeure. Neither party is liable for delay or failure due to causes beyond its reasonable control.

14.4 Miscellaneous. These Terms (with the Privacy Policy and any DPA or order form) are the entire agreement and supersede prior agreements on this subject. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. No waiver is implied by a failure to enforce. Notices will be given through the Service or to the contact details on file.

15. Contact

Questions about these Terms: legal@muttefik.ai, Muttefik LLC, Wyoming, USA.